Track every task. Trust every outcome.

When you’re ordering through Amazon, the service stops at the doorstep. Boxes show up—but everything after that is on you. Someone on your team has to unpack, organize, stock shelves, troubleshoot issues, track what’s missing, and figure out what to order next.

Crafty takes a hands-on approach, with an expert service team that becomes an extension of your workplace. Our people don’t just deliver—they manage your pantry with care and consistency, using data, process, and attention to detail to keep things running smoothly.

Here’s what our onsite teams handle that Amazon never will:

• Stocking and organizing shelves so your space always looks clean, full, and delicious.
• Rotating product by expiration date using FEFO (First Expire, First Out) to minimize waste.
• Restocking and reordering essentials before they run out.
• Identifying slow-moving items and recommending smarter alternatives.
• Supporting pantry equipment through light maintenance and cleaning.
• Documenting every shift with photos and updates via The Crafty Platform.

It’s not just about delivering snacks—it’s about running a reliable, consistent program that supports your team and scales with you.

Crafty takes a proactive, multi-layered approach to quality, combining strict hygiene protocols, ongoing training, transparent communication, and real-time tech oversight to quickly resolve any on-site concerns.

Cleanliness & Organization: All Crafty Food & Beverage employees are ServSafe certified and follow rigorous hygiene standards, including frequent handwashing, PPE use, and sanitizing high-touch areas. Stock areas are organized with clear labeling and product rotation to prevent expiration and maintain a polished, accessible display.

Continuous Training & Support: Our teams receive ongoing training to stay current on food safety and pantry upkeep. We maintain a centralized resource library with regularly updated SOPs to ensure consistency and high standards across every location.

Communication & Feedback Loops: Clients can share feedback through multiple channels, including direct outreach to the Crafty Team and service tickets via the Crafty Platform. Monthly Client Satisfaction Surveys are reviewed and discussed to drive continuous improvement.

Platform-Driven Oversight: Our program management platform and Mobile Operations tools provide real-time tracking of service, inventory, and task completion, including photo-documented proof reviewed by our teams. This ensures issues are caught early and resolved quickly.

Crafty maintains clean, organized stock displays through rigorous protocols, real-time oversight, and technology-driven accountability. Our approach ensures every space not only meets hygiene and safety standards, but also looks polished and purposeful.

Trained, Certified Teams: All onsite personnel are trained in workplace hygiene and ServSafe certified. They follow strict cleaning protocols, including sanitizing high-touch areas and maintaining food safety standards across all stocked areas.

Structured Merchandising Standards: We use clear guidelines to ensure visual consistency—products are front-faced, organized by category or brand, rotated to prioritize items nearing expiration, and placed for ease of access and presentation.

Platform-Backed Oversight: Every visit is tracked and validated through the Crafty Platform, with tasks documented and verified via photo evidence. Our internal teams review this documentation regularly to ensure execution is consistent and corrective action is taken if needed.

Crafty ensures restocking is consistent, predictable, and aligned with your office’s operational needs. We work with your team to determine the right delivery window for each location. Once set, these windows are clearly logged and scheduled in the Crafty Platform. Your team has full visibility into when we’re arriving, what’s being done, and can track progress in real-time.

How Crafty Minimizes Disruptions:

Agreed-Upon Delivery Windows: We collaborate with you to set clear delivery days and times that work best for each space—no surprises or unexpected visits.

Predefined Task Lists: Each visit follows a structured task list that outlines all restocking and maintenance tasks needed at that location for that specific delivery day.

Prioritized Execution: We can customize the task list order to focus on what's important to you for each location.

Real-Time Transparency: All scheduled visits, tasks, and completion status are visible in real-time in the Crafty Platform. Your team can see exactly what's going on across your location without leaving your desk.